http://www.customersarecool.com Putting the customer back in focus Tue, 16 Mar 2010 23:13:03 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://www.customersarecool.com/2010/03/17/challenge-to-say-no/ http://www.customersarecool.com/2010/03/17/challenge-to-say-no/#comments Tue, 16 Mar 2010 23:08:40 +0000 Erik http://www.customersarecool.com/?p=185 http://www.customersarecool.com/2010/03/17/challenge-to-say-no/feed/ 5 http://www.customersarecool.com/2010/02/05/the-interactive-voice-response-blunder/ http://www.customersarecool.com/2010/02/05/the-interactive-voice-response-blunder/#comments Fri, 05 Feb 2010 20:58:51 +0000 Erik http://www.customersarecool.com/?p=174 http://www.customersarecool.com/2010/02/05/the-interactive-voice-response-blunder/feed/ 0 http://www.customersarecool.com/2009/12/18/social-networks-or-cyberspace-anonymity-those-who-do-and-those-who-dont/ http://www.customersarecool.com/2009/12/18/social-networks-or-cyberspace-anonymity-those-who-do-and-those-who-dont/#comments Fri, 18 Dec 2009 21:30:10 +0000 Erik http://www.customersarecool.com/?p=164 http://www.customersarecool.com/2009/12/18/social-networks-or-cyberspace-anonymity-those-who-do-and-those-who-dont/feed/ 1 http://www.customersarecool.com/2009/12/11/organisations-in-cyberspace-permission-asset-crm-considerations/ http://www.customersarecool.com/2009/12/11/organisations-in-cyberspace-permission-asset-crm-considerations/#comments Fri, 11 Dec 2009 12:47:52 +0000 Erik http://www.customersarecool.com/?p=158 http://www.customersarecool.com/2009/12/11/organisations-in-cyberspace-permission-asset-crm-considerations/feed/ 3 http://www.customersarecool.com/2009/12/08/amazon-com-mitigating-fear-of-losing-control/ http://www.customersarecool.com/2009/12/08/amazon-com-mitigating-fear-of-losing-control/#comments Tue, 08 Dec 2009 22:47:20 +0000 Erik http://www.customersarecool.com/?p=152 http://www.customersarecool.com/2009/12/08/amazon-com-mitigating-fear-of-losing-control/feed/ 1 http://www.customersarecool.com/2009/12/07/teleportation-of-customer-data-for-crm/ http://www.customersarecool.com/2009/12/07/teleportation-of-customer-data-for-crm/#comments Mon, 07 Dec 2009 21:34:08 +0000 Erik http://www.customersarecool.com/?p=146 http://www.customersarecool.com/2009/12/07/teleportation-of-customer-data-for-crm/feed/ 1 http://www.customersarecool.com/2009/12/04/not-enough-information-get-paranoid/ http://www.customersarecool.com/2009/12/04/not-enough-information-get-paranoid/#comments Fri, 04 Dec 2009 19:38:38 +0000 Erik http://www.customersarecool.com/?p=136 http://www.customersarecool.com/2009/12/04/not-enough-information-get-paranoid/feed/ 0 http://www.customersarecool.com/2009/12/02/are-we-collecting-numbers-or-real-people/ http://www.customersarecool.com/2009/12/02/are-we-collecting-numbers-or-real-people/#comments Wed, 02 Dec 2009 22:50:45 +0000 Erik http://www.customersarecool.com/?p=132 http://www.customersarecool.com/2009/12/02/are-we-collecting-numbers-or-real-people/feed/ 0 http://www.customersarecool.com/2009/11/30/do-you-know-who-your-real-customer-is/ http://www.customersarecool.com/2009/11/30/do-you-know-who-your-real-customer-is/#comments Mon, 30 Nov 2009 20:36:19 +0000 Erik http://www.customersarecool.com/?p=126 http://www.customersarecool.com/2009/11/30/do-you-know-who-your-real-customer-is/feed/ 1 http://www.customersarecool.com/2009/11/30/still-not-getting-the-basics-right/ http://www.customersarecool.com/2009/11/30/still-not-getting-the-basics-right/#comments Sun, 29 Nov 2009 23:00:43 +0000 Erik http://www.customersarecool.com/?p=120 http://www.customersarecool.com/2009/11/30/still-not-getting-the-basics-right/feed/ 21