http://www.customersarecool.com Putting the customer back in focus Tue, 16 Mar 2010 23:13:03 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://www.customersarecool.com/2009/11/20/customer-retention-tension/ http://www.customersarecool.com/2009/11/20/customer-retention-tension/#comments Fri, 20 Nov 2009 14:54:32 +0000 Erik http://www.customersarecool.com/?p=72 http://www.customersarecool.com/2009/11/20/customer-retention-tension/feed/ 0