http://www.customersarecool.com Putting the customer back in focus Tue, 16 Mar 2010 23:13:03 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://www.customersarecool.com/2010/03/17/challenge-to-say-no/ http://www.customersarecool.com/2010/03/17/challenge-to-say-no/#comments Tue, 16 Mar 2010 23:08:40 +0000 Erik http://www.customersarecool.com/?p=185 http://www.customersarecool.com/2010/03/17/challenge-to-say-no/feed/ 5 http://www.customersarecool.com/2010/02/03/predicting-the-next-step-in-customer-management/ http://www.customersarecool.com/2010/02/03/predicting-the-next-step-in-customer-management/#comments Wed, 03 Feb 2010 07:54:55 +0000 Erik http://www.customersarecool.com/?p=172 http://www.customersarecool.com/2010/02/03/predicting-the-next-step-in-customer-management/feed/ 5 http://www.customersarecool.com/2010/01/29/treat-everyone-as-your-customer-for-just-one-day/ http://www.customersarecool.com/2010/01/29/treat-everyone-as-your-customer-for-just-one-day/#comments Fri, 29 Jan 2010 17:27:30 +0000 Erik http://www.customersarecool.com/?p=166 http://www.customersarecool.com/2010/01/29/treat-everyone-as-your-customer-for-just-one-day/feed/ 6 http://www.customersarecool.com/2009/12/04/not-enough-information-get-paranoid/ http://www.customersarecool.com/2009/12/04/not-enough-information-get-paranoid/#comments Fri, 04 Dec 2009 19:38:38 +0000 Erik http://www.customersarecool.com/?p=136 http://www.customersarecool.com/2009/12/04/not-enough-information-get-paranoid/feed/ 0 http://www.customersarecool.com/2009/11/30/do-you-know-who-your-real-customer-is/ http://www.customersarecool.com/2009/11/30/do-you-know-who-your-real-customer-is/#comments Mon, 30 Nov 2009 20:36:19 +0000 Erik http://www.customersarecool.com/?p=126 http://www.customersarecool.com/2009/11/30/do-you-know-who-your-real-customer-is/feed/ 1 http://www.customersarecool.com/2009/11/30/still-not-getting-the-basics-right/ http://www.customersarecool.com/2009/11/30/still-not-getting-the-basics-right/#comments Sun, 29 Nov 2009 23:00:43 +0000 Erik http://www.customersarecool.com/?p=120 http://www.customersarecool.com/2009/11/30/still-not-getting-the-basics-right/feed/ 21 http://www.customersarecool.com/2009/11/28/come-and-go-with-a-smile-a-pre-condition/ http://www.customersarecool.com/2009/11/28/come-and-go-with-a-smile-a-pre-condition/#comments Sat, 28 Nov 2009 20:19:37 +0000 Erik http://www.customersarecool.com/?p=103 http://www.customersarecool.com/2009/11/28/come-and-go-with-a-smile-a-pre-condition/feed/ 0 http://www.customersarecool.com/2009/11/26/salesforce-oracle-siebel-sap-crm-salesforce-it-doesnt-matter/ http://www.customersarecool.com/2009/11/26/salesforce-oracle-siebel-sap-crm-salesforce-it-doesnt-matter/#comments Thu, 26 Nov 2009 13:18:16 +0000 Erik http://www.customersarecool.com/?p=86 http://www.customersarecool.com/2009/11/26/salesforce-oracle-siebel-sap-crm-salesforce-it-doesnt-matter/feed/ 1 http://www.customersarecool.com/2009/11/20/customer-retention-tension/ http://www.customersarecool.com/2009/11/20/customer-retention-tension/#comments Fri, 20 Nov 2009 14:54:32 +0000 Erik http://www.customersarecool.com/?p=72 http://www.customersarecool.com/2009/11/20/customer-retention-tension/feed/ 0