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	<title>Customers Are Cool &#187; cool</title>
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	<description>Putting the customer back in focus</description>
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		<title>Come and go with a smile. A pre-condition.</title>
		<link>http://www.customersarecool.com/2009/11/28/come-and-go-with-a-smile-a-pre-condition/</link>
		<comments>http://www.customersarecool.com/2009/11/28/come-and-go-with-a-smile-a-pre-condition/#comments</comments>
		<pubDate>Sat, 28 Nov 2009 20:19:37 +0000</pubDate>
		<dc:creator>Erik</dc:creator>
				<category><![CDATA[CRM Reflections]]></category>
		<category><![CDATA[November 2009]]></category>
		<category><![CDATA[bankruptcy]]></category>
		<category><![CDATA[basic ingredient]]></category>
		<category><![CDATA[blog about CRM]]></category>
		<category><![CDATA[business grind]]></category>
		<category><![CDATA[Business process re-engineering]]></category>
		<category><![CDATA[changing the rules of the game]]></category>
		<category><![CDATA[changing world]]></category>
		<category><![CDATA[Come and go with a smile]]></category>
		<category><![CDATA[company values]]></category>
		<category><![CDATA[competing]]></category>
		<category><![CDATA[cool]]></category>
		<category><![CDATA[cool customers]]></category>
		<category><![CDATA[crm blog]]></category>
		<category><![CDATA[customer openness]]></category>
		<category><![CDATA[customer relationship management]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer values]]></category>
		<category><![CDATA[customers are cool]]></category>
		<category><![CDATA[Customersarecool]]></category>
		<category><![CDATA[damage control]]></category>
		<category><![CDATA[emerging economies]]></category>
		<category><![CDATA[Erik van Geest]]></category>
		<category><![CDATA[functional and technical possibilities]]></category>
		<category><![CDATA[growth potential]]></category>
		<category><![CDATA[IT architecture]]></category>
		<category><![CDATA[Microsoft Dynamics CRM]]></category>
		<category><![CDATA[minimum to good business]]></category>
		<category><![CDATA[mutual respect]]></category>
		<category><![CDATA[new economies emerging]]></category>
		<category><![CDATA[Oracle Siebel]]></category>
		<category><![CDATA[pre-condition to CRM]]></category>
		<category><![CDATA[pre-condition to success]]></category>
		<category><![CDATA[rapidly changing environment]]></category>
		<category><![CDATA[relationship building]]></category>
		<category><![CDATA[reluctant service]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[Salesforce]]></category>
		<category><![CDATA[SAP CRM]]></category>
		<category><![CDATA[service related profession]]></category>
		<category><![CDATA[service with a smile]]></category>
		<category><![CDATA[shifting power and money]]></category>
		<category><![CDATA[Siebel]]></category>
		<category><![CDATA[smile]]></category>
		<category><![CDATA[struggle]]></category>
		<category><![CDATA[surviving]]></category>
		<category><![CDATA[sustainable business strategies]]></category>

		<guid isPermaLink="false">http://www.customersarecool.com/?p=103</guid>
		<description><![CDATA[Has it happened to you too recently that you are in shop, restaurant or some other venue and you receive what I call &#8216;reluctant service&#8216;? That service received from someone whose entire being clearly communicates: &#8216;I&#8217;d rather be at home on the couch in my pyjamas than talking to you, jackass.&#8217;
Not that there is anything ]]></description>
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		<title>The issue of being not-boring</title>
		<link>http://www.customersarecool.com/2009/11/10/the-issue-of-being-not-boring/</link>
		<comments>http://www.customersarecool.com/2009/11/10/the-issue-of-being-not-boring/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 23:02:19 +0000</pubDate>
		<dc:creator>Erik</dc:creator>
				<category><![CDATA[CRM Reflections]]></category>
		<category><![CDATA[November 2009]]></category>
		<category><![CDATA[boring]]></category>
		<category><![CDATA[closed loop feedback]]></category>
		<category><![CDATA[cool]]></category>
		<category><![CDATA[core business processes]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[Entertainment]]></category>
		<category><![CDATA[feedback to feedbck]]></category>
		<category><![CDATA[not boring]]></category>
		<category><![CDATA[problem]]></category>
		<category><![CDATA[self service]]></category>

		<guid isPermaLink="false">http://www.customersarecool.com/?p=12</guid>
		<description><![CDATA[Is the danger of becoming or being boring a problem for your organisation?

Sooner or later when the company's core business processes are in order what do you do. Do you roll over and become boring or do you entice your customer with ravishing new ideas to support the customer life cycle]]></description>
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		<item>
		<title>Ready for the double challenge of customersarecool? Continue reading.</title>
		<link>http://www.customersarecool.com/2009/11/08/ready-for-the-double-challenge-of-customersarecool-continue-reading/</link>
		<comments>http://www.customersarecool.com/2009/11/08/ready-for-the-double-challenge-of-customersarecool-continue-reading/#comments</comments>
		<pubDate>Sun, 08 Nov 2009 20:13:19 +0000</pubDate>
		<dc:creator>Erik</dc:creator>
				<category><![CDATA[About Customers are Cool]]></category>
		<category><![CDATA[CRM Reflections]]></category>
		<category><![CDATA[November 2009]]></category>
		<category><![CDATA[beach]]></category>
		<category><![CDATA[bills]]></category>
		<category><![CDATA[cool]]></category>
		<category><![CDATA[crm blog]]></category>
		<category><![CDATA[crm blog site]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[customers are cool]]></category>
		<category><![CDATA[Customersarecool]]></category>
		<category><![CDATA[deckchair]]></category>
		<category><![CDATA[desire]]></category>
		<category><![CDATA[desires]]></category>
		<category><![CDATA[double challenge]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[excitement]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[middle class]]></category>
		<category><![CDATA[relevance]]></category>

		<guid isPermaLink="false">http://www.customersarecool.com/?p=20</guid>
		<description><![CDATA[This is exactly what CRM is all about. Getting your customer so satisfied that when it comes to your products and services, it’s like living on the beach.

So there you have it, the double challenge.

You need to find your customer very, very cool to be able to understand what makes him tick; what he desires.

You need to then ensure that you satisfy this desire with such excellence that he becomes that cool customer on the beach.

In the end, if you don’t find your customer cool, he most likely never will be.
]]></description>
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		<title>&#8216;Cool&#8217; is in the eye of the beholder.</title>
		<link>http://www.customersarecool.com/2009/11/07/the-customers-are-cool-question/</link>
		<comments>http://www.customersarecool.com/2009/11/07/the-customers-are-cool-question/#comments</comments>
		<pubDate>Sat, 07 Nov 2009 20:03:17 +0000</pubDate>
		<dc:creator>Erik</dc:creator>
				<category><![CDATA[CRM Reflections]]></category>
		<category><![CDATA[November 2009]]></category>
		<category><![CDATA[attention]]></category>
		<category><![CDATA[B2B]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[C2B2C]]></category>
		<category><![CDATA[C2C]]></category>
		<category><![CDATA[commerce]]></category>
		<category><![CDATA[cool]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[decisions]]></category>
		<category><![CDATA[Erik van Geest]]></category>
		<category><![CDATA[eye of the beholder]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://www.customersarecool.com/?p=5</guid>
		<description><![CDATA[Cool is in the eye of the beholder]]></description>
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