Customers Are Cool » customer retention http://www.customersarecool.com Putting the customer back in focus Tue, 16 Mar 2010 23:13:03 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Challenge to say no http://www.customersarecool.com/2010/03/17/challenge-to-say-no/ http://www.customersarecool.com/2010/03/17/challenge-to-say-no/#comments Tue, 16 Mar 2010 23:08:40 +0000 Erik http://www.customersarecool.com/?p=185 http://www.customersarecool.com/2010/03/17/challenge-to-say-no/feed/ 5 The Interactive Voice Response Blunder http://www.customersarecool.com/2010/02/05/the-interactive-voice-response-blunder/ http://www.customersarecool.com/2010/02/05/the-interactive-voice-response-blunder/#comments Fri, 05 Feb 2010 20:58:51 +0000 Erik http://www.customersarecool.com/?p=174 http://www.customersarecool.com/2010/02/05/the-interactive-voice-response-blunder/feed/ 0 Still not getting the basics right. http://www.customersarecool.com/2009/11/30/still-not-getting-the-basics-right/ http://www.customersarecool.com/2009/11/30/still-not-getting-the-basics-right/#comments Sun, 29 Nov 2009 23:00:43 +0000 Erik http://www.customersarecool.com/?p=120 http://www.customersarecool.com/2009/11/30/still-not-getting-the-basics-right/feed/ 21 Customer Retention Tension http://www.customersarecool.com/2009/11/20/customer-retention-tension/ http://www.customersarecool.com/2009/11/20/customer-retention-tension/#comments Fri, 20 Nov 2009 14:54:32 +0000 Erik http://www.customersarecool.com/?p=72 http://www.customersarecool.com/2009/11/20/customer-retention-tension/feed/ 0 CRM is not a fashion accessory, it’s elementary clothing. http://www.customersarecool.com/2009/11/11/crm-is-not-a-fashion-accessory-it%e2%80%99s-elementary-clothing/ http://www.customersarecool.com/2009/11/11/crm-is-not-a-fashion-accessory-it%e2%80%99s-elementary-clothing/#comments Wed, 11 Nov 2009 11:21:23 +0000 Erik http://www.customersarecool.com/?p=15 http://www.customersarecool.com/2009/11/11/crm-is-not-a-fashion-accessory-it%e2%80%99s-elementary-clothing/feed/ 1 The issue of being not-boring http://www.customersarecool.com/2009/11/10/the-issue-of-being-not-boring/ http://www.customersarecool.com/2009/11/10/the-issue-of-being-not-boring/#comments Mon, 09 Nov 2009 23:02:19 +0000 Erik http://www.customersarecool.com/?p=12 http://www.customersarecool.com/2009/11/10/the-issue-of-being-not-boring/feed/ 1