http://www.customersarecool.com Putting the customer back in focus Tue, 16 Mar 2010 23:13:03 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://www.customersarecool.com/2010/02/05/the-interactive-voice-response-blunder/ http://www.customersarecool.com/2010/02/05/the-interactive-voice-response-blunder/#comments Fri, 05 Feb 2010 20:58:51 +0000 Erik http://www.customersarecool.com/?p=174 http://www.customersarecool.com/2010/02/05/the-interactive-voice-response-blunder/feed/ 0 http://www.customersarecool.com/2010/01/29/treat-everyone-as-your-customer-for-just-one-day/ http://www.customersarecool.com/2010/01/29/treat-everyone-as-your-customer-for-just-one-day/#comments Fri, 29 Jan 2010 17:27:30 +0000 Erik http://www.customersarecool.com/?p=166 http://www.customersarecool.com/2010/01/29/treat-everyone-as-your-customer-for-just-one-day/feed/ 6 http://www.customersarecool.com/2009/12/11/organisations-in-cyberspace-permission-asset-crm-considerations/ http://www.customersarecool.com/2009/12/11/organisations-in-cyberspace-permission-asset-crm-considerations/#comments Fri, 11 Dec 2009 12:47:52 +0000 Erik http://www.customersarecool.com/?p=158 http://www.customersarecool.com/2009/12/11/organisations-in-cyberspace-permission-asset-crm-considerations/feed/ 3 http://www.customersarecool.com/2009/12/08/amazon-com-mitigating-fear-of-losing-control/ http://www.customersarecool.com/2009/12/08/amazon-com-mitigating-fear-of-losing-control/#comments Tue, 08 Dec 2009 22:47:20 +0000 Erik http://www.customersarecool.com/?p=152 http://www.customersarecool.com/2009/12/08/amazon-com-mitigating-fear-of-losing-control/feed/ 1 http://www.customersarecool.com/2009/12/04/not-enough-information-get-paranoid/ http://www.customersarecool.com/2009/12/04/not-enough-information-get-paranoid/#comments Fri, 04 Dec 2009 19:38:38 +0000 Erik http://www.customersarecool.com/?p=136 http://www.customersarecool.com/2009/12/04/not-enough-information-get-paranoid/feed/ 0 http://www.customersarecool.com/2009/11/30/still-not-getting-the-basics-right/ http://www.customersarecool.com/2009/11/30/still-not-getting-the-basics-right/#comments Sun, 29 Nov 2009 23:00:43 +0000 Erik http://www.customersarecool.com/?p=120 http://www.customersarecool.com/2009/11/30/still-not-getting-the-basics-right/feed/ 21 http://www.customersarecool.com/2009/11/28/come-and-go-with-a-smile-a-pre-condition/ http://www.customersarecool.com/2009/11/28/come-and-go-with-a-smile-a-pre-condition/#comments Sat, 28 Nov 2009 20:19:37 +0000 Erik http://www.customersarecool.com/?p=103 http://www.customersarecool.com/2009/11/28/come-and-go-with-a-smile-a-pre-condition/feed/ 0 http://www.customersarecool.com/2009/11/27/social-networks-are-organize-the-worlds-people-wed-better-get-our-socks-on-fast/ http://www.customersarecool.com/2009/11/27/social-networks-are-organize-the-worlds-people-wed-better-get-our-socks-on-fast/#comments Fri, 27 Nov 2009 12:39:27 +0000 Erik http://www.customersarecool.com/?p=92 http://www.customersarecool.com/2009/11/27/social-networks-are-organize-the-worlds-people-wed-better-get-our-socks-on-fast/feed/ 1 http://www.customersarecool.com/2009/11/26/salesforce-oracle-siebel-sap-crm-salesforce-it-doesnt-matter/ http://www.customersarecool.com/2009/11/26/salesforce-oracle-siebel-sap-crm-salesforce-it-doesnt-matter/#comments Thu, 26 Nov 2009 13:18:16 +0000 Erik http://www.customersarecool.com/?p=86 http://www.customersarecool.com/2009/11/26/salesforce-oracle-siebel-sap-crm-salesforce-it-doesnt-matter/feed/ 1 http://www.customersarecool.com/2009/11/22/relationskipping-relationworshipping-it-all-depends-on-the-market/ http://www.customersarecool.com/2009/11/22/relationskipping-relationworshipping-it-all-depends-on-the-market/#comments Sun, 22 Nov 2009 21:02:21 +0000 Erik http://www.customersarecool.com/?p=80 http://www.customersarecool.com/2009/11/22/relationskipping-relationworshipping-it-all-depends-on-the-market/feed/ 0