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	<title>Customers Are Cool &#187; instant messaging</title>
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	<description>Putting the customer back in focus</description>
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		<title>Social networks or cyberspace anonymity: those who do and those who don&#8217;t</title>
		<link>http://www.customersarecool.com/2009/12/18/social-networks-or-cyberspace-anonymity-those-who-do-and-those-who-dont/</link>
		<comments>http://www.customersarecool.com/2009/12/18/social-networks-or-cyberspace-anonymity-those-who-do-and-those-who-dont/#comments</comments>
		<pubDate>Fri, 18 Dec 2009 21:30:10 +0000</pubDate>
		<dc:creator>Erik</dc:creator>
				<category><![CDATA[CRM Reflections]]></category>
		<category><![CDATA[December 2009]]></category>
		<category><![CDATA[Organisations in Cyberspace]]></category>
		<category><![CDATA[Social Networks and CRM]]></category>
		<category><![CDATA[chameleon]]></category>
		<category><![CDATA[chat]]></category>
		<category><![CDATA[CRM facts]]></category>
		<category><![CDATA[customer contact]]></category>
		<category><![CDATA[cyberspace opportunity]]></category>
		<category><![CDATA[cyberspace-anonymous]]></category>
		<category><![CDATA[do social media]]></category>
		<category><![CDATA[environmental information online]]></category>
		<category><![CDATA[instant messaging]]></category>
		<category><![CDATA[internet misrepresentation]]></category>
		<category><![CDATA[internet opportunity]]></category>
		<category><![CDATA[new medium]]></category>
		<category><![CDATA[on-line tracking]]></category>
		<category><![CDATA[opportunity finds you]]></category>
		<category><![CDATA[portfolio of communication]]></category>
		<category><![CDATA[presenting themselves]]></category>
		<category><![CDATA[promoting themselves]]></category>
		<category><![CDATA[self service]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[traditional means of communication]]></category>
		<category><![CDATA[Transparency]]></category>

		<guid isPermaLink="false">http://www.customersarecool.com/?p=164</guid>
		<description><![CDATA[The world of social media seems to be dividing up into two groups: Those who do and those who don’t.

Those who do are happy to be out there, presenting themselves, promoting themselves, adding this new medium to their portfolio of communication. They leverage perceived risk with opportunity.

Those who don’t prefer to remain cyberspace-anonymous, worry about misrepresenting themselves, prefer traditional means of communication, resist with all their might. 

Perhaps they even resist against better judgement. Perhaps]]></description>
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		<title>Social Networks are &#8216;organising the world&#8217;s people&#8217;. Start Nudging your Network Niches.</title>
		<link>http://www.customersarecool.com/2009/11/27/social-networks-are-organize-the-worlds-people-wed-better-get-our-socks-on-fast/</link>
		<comments>http://www.customersarecool.com/2009/11/27/social-networks-are-organize-the-worlds-people-wed-better-get-our-socks-on-fast/#comments</comments>
		<pubDate>Fri, 27 Nov 2009 12:39:27 +0000</pubDate>
		<dc:creator>Erik</dc:creator>
				<category><![CDATA[CRM Reflections]]></category>
		<category><![CDATA[November 2009]]></category>
		<category><![CDATA[Social Networks and CRM]]></category>
		<category><![CDATA[360 degree customer information set]]></category>
		<category><![CDATA[approach the web together]]></category>
		<category><![CDATA[B2B]]></category>
		<category><![CDATA[companies social networks]]></category>
		<category><![CDATA[controlling a social network]]></category>
		<category><![CDATA[customer behaviour]]></category>
		<category><![CDATA[customer opinion]]></category>
		<category><![CDATA[cyberspace groups]]></category>
		<category><![CDATA[damage control]]></category>
		<category><![CDATA[development of social networks]]></category>
		<category><![CDATA[Erik van Geest]]></category>
		<category><![CDATA[facebook feature]]></category>
		<category><![CDATA[gettig the basics right]]></category>
		<category><![CDATA[getting involved in social networking]]></category>
		<category><![CDATA[group members]]></category>
		<category><![CDATA[instant messaging]]></category>
		<category><![CDATA[like-minded people]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[linkedin update]]></category>
		<category><![CDATA[manage failures]]></category>
		<category><![CDATA[MySpace]]></category>
		<category><![CDATA[network email]]></category>
		<category><![CDATA[Network Niche Nudging]]></category>
		<category><![CDATA[networks of connected friends]]></category>
		<category><![CDATA[NNN]]></category>
		<category><![CDATA[organisational social networking]]></category>
		<category><![CDATA[organising people]]></category>
		<category><![CDATA[portable lifestreaming]]></category>
		<category><![CDATA[rules of the social network]]></category>
		<category><![CDATA[seth godin]]></category>
		<category><![CDATA[shape desire]]></category>
		<category><![CDATA[shaping desire]]></category>
		<category><![CDATA[sharing commercial experiences]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social media networks]]></category>
		<category><![CDATA[social media sites]]></category>
		<category><![CDATA[social network platform]]></category>
		<category><![CDATA[social network web arena]]></category>
		<category><![CDATA[sophisticated networks]]></category>
		<category><![CDATA[stakeholder maps]]></category>
		<category><![CDATA[subtly influencing a target market within a social network]]></category>
		<category><![CDATA[traditional marketing]]></category>
		<category><![CDATA[tribe members]]></category>
		<category><![CDATA[tribes]]></category>
		<category><![CDATA[tweet]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Yahoo]]></category>

		<guid isPermaLink="false">http://www.customersarecool.com/?p=92</guid>
		<description><![CDATA[Slowly but surely social media sites are indeed organising the world&#8217;s people.
They are creating cyberspace groups or tribes or stakeholder maps of like-minded people.
Just to name a few, LinkedIn, MySpace,Yahoo and Twitter are no longer just networks of connected friends. They are becoming influential overlays of groups of people who can approach the web together.
Through instant ]]></description>
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