Customers Are Cool » self service http://www.customersarecool.com Putting the customer back in focus Tue, 16 Mar 2010 23:13:03 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Challenge to say no http://www.customersarecool.com/2010/03/17/challenge-to-say-no/ http://www.customersarecool.com/2010/03/17/challenge-to-say-no/#comments Tue, 16 Mar 2010 23:08:40 +0000 Erik http://www.customersarecool.com/?p=185 http://www.customersarecool.com/2010/03/17/challenge-to-say-no/feed/ 5 Predicting the next step in Customer Management http://www.customersarecool.com/2010/02/03/predicting-the-next-step-in-customer-management/ http://www.customersarecool.com/2010/02/03/predicting-the-next-step-in-customer-management/#comments Wed, 03 Feb 2010 07:54:55 +0000 Erik http://www.customersarecool.com/?p=172 http://www.customersarecool.com/2010/02/03/predicting-the-next-step-in-customer-management/feed/ 5 Social networks or cyberspace anonymity: those who do and those who don’t http://www.customersarecool.com/2009/12/18/social-networks-or-cyberspace-anonymity-those-who-do-and-those-who-dont/ http://www.customersarecool.com/2009/12/18/social-networks-or-cyberspace-anonymity-those-who-do-and-those-who-dont/#comments Fri, 18 Dec 2009 21:30:10 +0000 Erik http://www.customersarecool.com/?p=164 http://www.customersarecool.com/2009/12/18/social-networks-or-cyberspace-anonymity-those-who-do-and-those-who-dont/feed/ 1 Salesforce, Oracle Siebel, SAP CRM, Salesforce, it doesn’t matter http://www.customersarecool.com/2009/11/26/salesforce-oracle-siebel-sap-crm-salesforce-it-doesnt-matter/ http://www.customersarecool.com/2009/11/26/salesforce-oracle-siebel-sap-crm-salesforce-it-doesnt-matter/#comments Thu, 26 Nov 2009 13:18:16 +0000 Erik http://www.customersarecool.com/?p=86 http://www.customersarecool.com/2009/11/26/salesforce-oracle-siebel-sap-crm-salesforce-it-doesnt-matter/feed/ 1 Self-service or ‘Shelf-service’? Get it right first time. http://www.customersarecool.com/2009/11/14/self-service-or-shelf-service-get-it-right-first-time/ http://www.customersarecool.com/2009/11/14/self-service-or-shelf-service-get-it-right-first-time/#comments Sat, 14 Nov 2009 20:07:26 +0000 Erik http://www.customersarecool.com/?p=43 http://www.customersarecool.com/2009/11/14/self-service-or-shelf-service-get-it-right-first-time/feed/ 0 CRM is not a fashion accessory, it’s elementary clothing. http://www.customersarecool.com/2009/11/11/crm-is-not-a-fashion-accessory-it%e2%80%99s-elementary-clothing/ http://www.customersarecool.com/2009/11/11/crm-is-not-a-fashion-accessory-it%e2%80%99s-elementary-clothing/#comments Wed, 11 Nov 2009 11:21:23 +0000 Erik http://www.customersarecool.com/?p=15 http://www.customersarecool.com/2009/11/11/crm-is-not-a-fashion-accessory-it%e2%80%99s-elementary-clothing/feed/ 1 The issue of being not-boring http://www.customersarecool.com/2009/11/10/the-issue-of-being-not-boring/ http://www.customersarecool.com/2009/11/10/the-issue-of-being-not-boring/#comments Mon, 09 Nov 2009 23:02:19 +0000 Erik http://www.customersarecool.com/?p=12 http://www.customersarecool.com/2009/11/10/the-issue-of-being-not-boring/feed/ 1