Customers Are Cool
Putting the customer back in focus
Putting the customer back in focus
A CRM blog by Erik van Geest
TAG LIST
- business
- core business processes
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- closed loop feedback
- Sales
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- relationship building
- attention
- salesforce.com
- marketing
- customer relationship management
- SaaS
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- Erik van Geest
Categories
- About Customers are Cool (1)
- Case Studies (3)
- CRM Reflections (21)
- customer information (1)
- December 2009 (6)
- January 2010 (3)
- November 2009 (14)
- Organisations in Cyberspace (2)
- Social Networks and CRM (5)
- Uncategorized (5)
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More reading
- It’s important to know what you don’t know
- The Interactive Voice Response Blunder
- Predicting the next step in Customer Management
- Treat everyone as your customer for just one day
- Social networks or cyberspace anonymity: those who do and those who don’t
- Organisations in Cyberspace: Permission Asset CRM considerations
- Amazon.com: Mitigating fear of losing…… control
- Teleportation of customer data for CRM
- Not enough customer information? Time to get paranoid.
- Are we collecting numbers…. or real people?
- Do you know who your REAL customer is?
- Still not getting the basics right.
- Come and go with a smile. A pre-condition.
- Social Networks are ‘organising the world’s people’. Start Nudging your Network Niches.
- Salesforce, Oracle Siebel, SAP CRM, Salesforce, it doesn’t matter
- After a long winter break Customersrcool started blogging again. The drive to bring the customer back in focus continues. 2010-01-29
- I just posted Two and a half men: How smart do you have to be to have sex? to #ilikealot - http://ilikealot.com/P7jN 2009-12-11
- I have just signed up to http://www.ilikealot.com/. Come and join the passion! 2009-12-11
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The Archive
- February 2010 (3)
- January 2010 (2)
- December 2009 (8)
- November 2009 (14)